System Battery Shows "Plugged In Not Charging" When You Hover Over The Battery Icon

This article provides information about how to lớn resolve the "plugged in not charging" message when you hover over the battery icon.

Summary: This article provides information about how lớn resolve the "plugged in not charging" message when you hover over the battery icon.See less This article provides information about how to resolve the "plugged in not charging" message when you hover over the battery icon.

This article may have been automatically translated. If you have any feedback regarding its quality, please let us know using the size at the bottom of this page. máy tính xách tay shows the message "plugged in not charging" when you hover over the battery icon (Figure 1). However, the battery will charge outside the operating system (such as system BIOS or the one time boot menu).

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Figure 1: Plugged in, not charging message.

NOTE: kiểm tra to see if there is a hotkey to lớn disable the battery. Some laptops have an optional hotkey on the keyboard that will disable charging. For example, Fn+F2. If your computer has this option, use it lớn enable charging. To lớn learn more about hotkeys, see the User Manual of your laptop.

Battery-related issues can be caused due to an aging battery, battery reaching its kết thúc of life, AC adapter not working correctly, and so on.

Expand the sections below to lớn find more detailed instructions in each troubleshooting step. Before you print this document, ensure to expand all the required sections.

To ensure that the battery is getting charged correctly, the AC adapter must be working correctly. Verify that the máy tính can recognize the AC adapter.

NOTE: Ensure that the AC adapter that is connected lớn the computer meets the minimum wattage that is required for the computer to lớn charge the battery. Many high end computers require higher capacity AC adapters such as 150 W, 180 W, 210 W AC adapters.
NOTE: laptops docked lớn E-Port series, or other docking stations must use the AC adapter that was shipped with the docking station. These AC adapters have a higher capacity that is based on the additional nguồn requirements of the docking station.

To verify that the máy tính xách tay is recognizing the AC adapter correctly:

Restart the computer. At the hình ảnh appears, tap the F2 key several times until the message Entering thiết đặt appears. Verify the AC Adapter Type in the BIOS options. If the AC adapter type is None - Verify that the ac adapter is connected lớn the máy tính xách tay and the wall outlet. If the AC adapter type is recognized correctly, go to the next step.

There are several settings in the operating system like power management settings, device drivers, that may impact the performance of the battery. Charging the máy vi tính battery outside the operating system (when the máy tính is powered off) helps isolate hardware-related issues.

Turn off the computer. Try one of the following combinations: When the máy vi tính is turned off, charge the battery for some time. Or, restart the máy vi tính and tap the F2 key khổng lồ enter the BIOS or System Setup. Allow the battery lớn charge. Verify if the battery charge percentage has increased. Restart the computer, & go to lớn the next step.

Running a hardware diagnostic chạy thử helps identify what the issue may be and provide you with troubleshooting steps to help resolve the issue. offers both integrated and online diagnostics. It is essential to run a hardware thử nghiệm on the máy tính xách tay or the battery to identify which device is causing the issue.

To run an online hardware kiểm tra on the battery using SupportAssist, browse lớn the battery diagnostics page.

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NOTE: Running an online hardware diagnostic test on the máy vi tính requires you to tải về and install the SupportAssist application.

To run the Pre-Boot System Assessment test:

Turn on the computer. At the biệu tượng công ty screen, tap the F12 key several times until the One Time Boot Menu appears. Use the arrow keys on the keyboard to lớn select Diagnostics & press the Enter key. Follow the on-screen prompts and respond appropriately to lớn complete the diagnostics. If the kiểm tra passes, go khổng lồ the next step.

Checking the battery health status helps determine if the battery is operating correctly or if it must be replaced. Battery health status can be checked both inside & outside the operating system. See the knowledge base article How to check Battery Health Status on Laptops.

NOTE: Battery life is mostly determined by the number of charge and discharge cycles. This is also due khổng lồ the consumable components inside a battery. Battery capacity is the amount of time the máy tính can run on a fully charged battery. It is normal for all types of batteries to chiến bại some battery capacity và battery life over time. Every time a battery is charged or discharged, the battery loses a small amount of battery capacity. This behavior is considered a normal characteristic of a rechargeable battery & is not covered by the warranty.

The BIOS is firmware that is embedded onto the system board (motherboard) of the computer. Updating the BIOS to lớn the latest version helps the computer recognize the AC adapter correctly. Updating the BIOS lớn the latest version requires the máy vi tính to be powered by the AC adapter & battery.

WARNING: laptops must have their battery that is installed and connected to the AC adapter before you begin lớn update the BIOS. Some laptops must have at least a 10% battery charge before you begin the BIOS update.

To update the BIOS khổng lồ the latest version, see the knowledge base article BIOS Updates.

If the AC adapter type is not recognized by the laptop, see the knowledge base article Forcing a BIOS Update without the AC adapter that is attached on a Laptop. Before trying khổng lồ force the BIOS update, read the disclaimer below.

CAUTION: If the battery charge is less than 10%, you may be able khổng lồ force the BIOS to update from within the DOS environment. A failure during this process will cause permanent damage to lớn the system board of the computer. Users must proceed at their own risk. shall not be liable for any loss, including but not limited to loss of data, loss of profit, or loss of revenue, which customers may incur by following any procedure or advice mix out in this article. Quickset Quickset is a suite of software applications that provide enhanced functionality lớn your computer. The Quickset utility provides easy access to lớn configure settings for nguồn management, the battery health meter, and other functions on most laptops. It provides easy access khổng lồ several functions that would normally require several steps. Some of the features that you can access using Quickset include:

Disable or enable battery charging. Change Function (Fn) key behavior. Configure wireless shortcut key.

Installing or updating the Quickset application can help resolve issues with battery charging. Download and install the Quickset application from the Drivers và Downloads website. Quickset application can be found under the Application category.

NOTE: The Quickset application is available và supported by select laptops. If Quickset is not available for your laptop, go khổng lồ the next step.

You can run the Windows Hardware & Devices troubleshooter which is built into Microsoft Windows. The Hardware & Devices troubleshooter is available in Microsoft Windows 10, Windows 8 or 8.1, & Windows 7.

To run the Hardware & Devices troubleshooter:

Press the Windows key + R key. In the Run dialog box, type Control and press the Enter key. On the top-right corner, in the Search box of Control Panel, type Troubleshooter and then click Troubleshooting. Under System và Security, click Power.
NOTE: You must log in to Windows with an account with administrator privileges. If you get any prompts from User tài khoản Control while running the Hardware và Devices troubleshooter, click Yes.
Press the Windows key + R key. In the Run dialog box, type devmgmt.msc and press the Enter key. In Device Manager, click > or + sign next khổng lồ Batteries. Right-click Microsoft ACPI-Compliant Control Method Battery & click Uninstall. Click OK to confirm uninstalling the driver. Restart the computer.

For additional troubleshooting và help on máy vi tính battery or ac adapter-related issues, see the following knowledge base articles.

Helpful videos

Browse khổng lồ the Battery and Power site for additional resources & information.

Article Properties

Affected hàng hóa

Chromebook, G Series, Alienware, Inspiron, Latitude, Vostro, XPS, Retired Models